FREQUENTLY ASKED QUESTIONS

A company logo is the most popular and effective piece of information to display on a promotional product. Depending upon the decoration area available and your target demographic we also suggest including contact information, website address, social media handles or a call to action for the recipient.

MOQ stands for Minimum Order Quantity. It is the minimum number of units required to produce an order and will vary between products. You can usually mix colours to make up the total number required. Sometimes it may be possible to do a lower than MOQ purchase. As a general rule of thumb this will only apply to orders that amount to at least $300.

You should use promotional products if you are looking to build brand awareness, engage with your target market and increase traffic, leads and sales. Promotional products outperform other marketing mediums and provides a tangible product that people will actually thank you for receiving.

Promotional products also known as promotional merchandise are items branded with a logo that are used for marketing purposes in promoting an organisation or event. Popular items include apparel, drink bottles, coffee cups and caps.

We are based in Brisbane but have factories all along the east coast and Australia wide so if you’re located in any major cities express options are available.

Yes, we are ready and waiting for your call. You can get in contact with us on 1300 303 717 and if you have an existing account manager can reach them on their extension number or via email.

Unfortunately, we are primarily online based and do not have sales reps travelling on the road. For some ongoing loyal clients or specific briefs, we may be able to send a subject matter expert to assist with your enquiry. We do however have instant support via email, LiveChat or telephone.

Our standard operating hours are between 9:00 and 17:00 AEST, Monday to Friday and are closed on Australia wide public holidays. You can always leave a voicemail or send us a contact form.

To print your logo or design we will need to have that file sent to us. To get a good quality decoration we require high quality “Vector” artwork files. If you do not have a vector file, we can also have your logo redrawn for a reduced rate. For more details about artwork you can call us on 1300 303 717 or read our Artwork and Decoration Guide.

We recommend vector files such as EPS, AI or vector PDF files but may also take JPG, TIF, BMP files and have these redrawn for a small fee.

Yes, that is okay, however, to achieve a quality decoration these types of files need to be “redrawn” by a graphic artist in a vector format to be used. This incurs a small fee but is necessary to achieve an outstanding decoration.

Due to products being different shapes and being decorated with different machines the “print area” or “decoration area” will vary between products. On each product page in the descriptions table there will be listed the largest decoration size available on the product for that decoration type.

The print dimensions of the products are constrained to what is physically possible to produce from the machine we use for the decoration. We offer the largest size possible so your logo can be prominently be displayed, so we are unable to expand this on most products.

We can assist you with any questions you may have before putting through your order via the phone, but for compliance and procedure we require all orders and artwork approvals to be done via email. You can get in contact with our team on 1300 303 717 during operating hours.

We want to make pricing simple and straightforward so on any product page you can view pricing for different decoration methods and quantity by selecting them in the pricing menu and then using the slider or entering your quantity into the box.

Yes, nearly all the products we sell are all included with a custom logo decoration. This figure also includes setup, so you do not have to incur any extra costs like some of our competitors.

Absolutely, samples are a common request and we can have them delivered to you. We always like to quote and qualify prospects before doing so. Most samples are free, but some do require a small fee. Contact us and what product you were interested in and we can provide more information.

After completing a form online it is sent to one of our sales representatives whom will then provide you with a formal quote and may call you to get additional information to provide the best possible solutions.

Printed samples are not usually a part of the order.  Making an individual sample for each order is costly and requires a print run of 1 item which is very expensive both financially and in terms of labour.  In our experience most people who ask this question are not sure about spending money without knowing exactly what they are going to get.  That’s completely natural!

At Budget Promotion we seek to alleviate this by providing a proof for every single item that you buy from us, showing exactly the product colours and decoration outcome on the final product.  These proofs are designed to reassure you that what you’re being shown is in fact what the outcome will look like in order to move your order into production - with absolute peace of mind.  If you would like a physical ‘printed production sample’ we do understand that this is sometimes required, however you will be charged at cost to produce this.

The order process can be simplified into 5 main steps below. We have streamlined the process so it’s efficient, effective and easy.

1. Find the right product
2. Place your order or receive a formal quote
3. We send you a proof (after you have sent us your logo)
4. Order goes into production (after virtual proof is approved by you)
5. Branded products are dispatched

Yes, of course, with each order you place with Budget Promotion you receive a FREE artwork proof that you must approve before anything goes into production. This ensures that you understand how your logo will look and are happy with its presentation.

After approving an order, it is sent into production ASAP. If you require a change to be made after signing off on artwork, we will do our absolute best, but we cannot make any guarantees as the product may already be printed. The best thing to do in this situation is call us immediately on 1300 303 717 or contact your account manager directly.

We usually ship your products with the most cost-efficient delivery method available. There are sometimes quicker options available. Some products can also be produced on an express service for a small additional charge. If you have an upcoming deadline let us know ASAP and we will provide you with the best solution.

Freight costs depend on what product we are sending and where you’re located. However, we will always charge you at cost and send your order the most efficient way possible.  Of course, we can quote you exact freight costs – just ask.

Australia is not a small country! If you are in Broome and need something delivered in 48 hours that is going to require an extraordinary solution:  say the product you need in Broome is 250 water bottles, airfreighting them is going to cost a lot!  However, you may need your pen order delivered in Sydney, Melbourne, Brisbane or other major centres. Not a problem at all as that will be with you in around 1-2 days and will usually cost not much more than $20!

Here at Budget Promotion we are proud of our reputation as industry leaders. Having innovated for years, faster production times are something we are proud to have introduced to the Promotional Industry.  Wait times will vary according to which product you purchase, however as a rough guide any item that takes longer than 4 weeks will have that mentioned on the product page (these are only about 2% of our products). Most other items can be supplied within 1-3 weeks.  Call for specific advice about your promotion and its timelines. We will bend over backwards to accommodate any reasonable request.

No worries, sometimes things just don’t line up. If you’re not there the driver will not leave your products there unattended. A calling card is usually left and then another delivery time must be organised. If you have any questions regarding this contact our team or personal account manager on 1300 303 717.

For security reasons all our deliveries must be signed for. If no one is available, the courier will leave a calling card. You will then need to organise another delivery slot where you would be available. If you have any questions regarding this contact us on 1300 303 717.

Please note if products are required for an event please ensure someone is available as this may cause delays.

We always try to use the most cost-effective couriers when shipping your custom products. Our delivery partners include TNT, DHL, Startrack and Direct Freight Express.

We cannot ship directly to our overseas customers due to licensing restrictions unfortunately. However, we have scores of customers in the Pacific area and provide them with our exceptional service by sending their custom items to their Australian freight forwarder.

As a policy we ask all your first orders with us to be paid before the order is dispatched. After you have made 3 orders with us, we can potentially look at organising a 30-day credit account set up, but this does need to be approved. Please talk with your account manager for more information.

Here at Budget Promotion we are extremely sympathetic to the needs of charities and other not-for-profit organisations and understand you may not have much of a budget. Just tell us what you need, and we will bend over backwards to help however we are able.

Charities often receive discounts and, sometimes, further assistance for special events.

Yep, we strive to match any price, providing you with the best value products for your budget and have even pioneered a price beater service. However, we cannot guarantee to beat “any” price as not all promotional products and service is the same. Contact us for more information.

You can pay your invoice via EFT, Mastercard, Visa or American Express. However please note payments with an American Express card will incur an additional 3.5% surcharge.

Yes, we offer government branches and relevant statutory bodies a 30-day credit account straight away. Contact us for more information.

The short answer is yes, we must charge you GST on our products. However, after the purchase you can lodge for a GST return on these goods so they are essentially GST free.

First and foremost, contact your account manager as soon as possible on 1300 303 717 or via email and let us know the issue. We will then do everything we can to resolve the situation.

If the products have been provided exactly as approved online and there are no issues with the functionality or quality of the products the products unfortunately cannot be returned. As the products have been customised with your branding they cannot be swapped or refunded. Please see our terms and conditions for additional information.

Yep! Whenever you order with us you are covered by our two-way guarantee that ensures you receive the best quality products for your budget. We guarantee that your order will be replaced free of charge if your product is not branded as per the approved artwork proof and supplied as ordered.

Budget Promotion reserves the right to either replace or refund any defective products at our discretion – we will do our best to accommodate your requirements, but there may be logistical issues in providing a replacement. In this scenario, a refund will be offered.