{"id":424,"date":"2015-01-22T02:34:38","date_gmt":"2015-01-22T02:34:38","guid":{"rendered":"http:\/\/www.budgetpromotion.com.au\/blog\/?p=424"},"modified":"2015-01-27T03:54:30","modified_gmt":"2015-01-27T03:54:30","slug":"product-promotion-maintaining-the-standard","status":"publish","type":"post","link":"https:\/\/www.budgetpromotion.com.au\/blog\/product-promotion-maintaining-the-standard\/","title":{"rendered":"What gets Your Goat?"},"content":{"rendered":"<h2><a title=\"Product Promotion\" href=\"http:\/\/www.budgetpromotion.com.au\/product-promotion.html\">Product Promotion<\/a> &#8211; Maintaining the Standard<\/h2>\n<p><a href=\"http:\/\/www.budgetpromotion.com.au\/blog\/wp-content\/uploads\/2015\/01\/promotional-goat.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-medium wp-image-427\" src=\"http:\/\/www.budgetpromotion.com.au\/blog\/wp-content\/uploads\/2015\/01\/promotional-goat-300x191.jpg\" alt=\"promotional-goat\" width=\"300\" height=\"191\" srcset=\"https:\/\/www.budgetpromotion.com.au\/blog\/wp-content\/uploads\/2015\/01\/promotional-goat-300x191.jpg 300w, https:\/\/www.budgetpromotion.com.au\/blog\/wp-content\/uploads\/2015\/01\/promotional-goat.jpg 632w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a>If there&#8217;s one thing that gets my goat, it&#8217;s bad service. Having spent many years in the catering trade, I understand the tenets of courtesy and patience. As a waiter and barman I learned quickly that people are all different and their ability to negotiate a menu or drinks list can sometimes be baffling and frustrating!<!--more--><\/p>\n<p>When a customer is rude and short with you, it&#8217;s all too easy to rise to the perceived threat and fire back a volley. What we should realise is that in each other&#8217;s long lives, we only meet for fairly brief interludes and in that short span of time we have a limited opportunity to assess each other and communicate effectively.<\/p>\n<p>Of course there&#8217;s a skill to understanding and being understood &#8211; practise helps.<\/p>\n<blockquote><p>Years ago when working in a restaurant, I had a woman order a steak. She returned it saying the plate was cold. The chef transferred the food to a clean plate from the warming rack. The woman insisted it was still cold. The chef held one side of the plate over the range&#8217;s flame for 60 seconds and instructed me to hand that part to the customer. She burned her hand, the kitchen laughed, she had a bad night, I felt bad, the chef got his books, he felt bad, the restaurant owner was without a chef, she felt bad. And it all could&#8217;ve been avoided&#8230;<\/p><\/blockquote>\n<p>Moments like that help form your personal standards and you carry those with you for life. Even if we&#8217;re desperately busy in our office, we always make time for customers and listen to the detail. If your plate is cold, we&#8217;ll make sure you won&#8217;t burn your fingers.<\/p>\n<p>You&#8217;ll find <strong><em>good service<\/em><\/strong> is at the heart of every <em><strong>good business<\/strong><\/em>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product Promotion &#8211; Maintaining the Standard If there&#8217;s one thing that gets my goat, it&#8217;s bad service. Having spent many years in the catering trade, I understand the tenets of courtesy and patience. As a waiter and barman I learned quickly that people are all different and their ability to negotiate a menu or drinks [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[17,53],"tags":[41,64,52,5],"class_list":["post-424","post","type-post","status-publish","format-standard","hentry","category-business","category-promotional-items","tag-branding","tag-business","tag-community","tag-promotional-products-supply-chain"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Product Promotion - Maintaining the Standard<\/title>\n<meta name=\"description\" content=\"If there&#039;s one thing that gets my goat, it&#039;s bad service. 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