Community and Not for Profit Organisation discounts - Pilbara Pens
All of our valuable customers benefit from our budget pricing policy - we recognise that marketing budgets are tight and support you with as low a price as we can offer without sacrificing customer service and product quality. That said we strongly believe that local groups that are not for profit and local charities deserve as much support as responsible businesses can offer. If your group, club or charity would like some pricing assistance please ask us. Please note - discounts are not available on some products as our margin is very low but we may be able to help your group with a small discount of a few percentage points on some products.

Australia's best value Pilbara Pens
Not only do we talk about great value - we make a guarantee to beat any other like-for-like cost on a similar Promotional Product - in the rare circumstance of us not being able to better the competitor price we will donate $10 to your nominated charity. Please take a minute or two to read our price beater policy here

Small print - please read!
We do things a little differently around here. Our company was the first in Australia to market Promotional Items online with costs that INCLUDE set up as standard, we still do!

Pilbara Pens - how to get your order going!
You may have some questions about the order process for our products - please call us on the number above - we will be happy to answer your questions, alternatively you can see just beside the product pricing a button for placing an order - just click and you will see instructions

Need an extra decoration?
Almost all of the Promotional Products we offer can feature multiple logos - ask one of our staff members for more details.

Product Samples
Sometimes clients request an actual product sample to make double-sure that the Pilbara Pens on the web is exactly what they (or their boss!) requires. It is our policy to send free samples where possible - existing clients who have a track record of following a sample request with an order obviously get samples more readily from us. We will usually ask to provide you with a formal quote for you to approve before going to the expense of sampling. Please note though that many of the products that are requested are not cheap and we have to buy these ourselves from the import agent so you may be asked to pay for samples that are worth a few dollars.

Delivery times
Every single item we market is custom branded with your logo details. Over 90% of our products can be with you in 2-3 weeks - most areas in Australia. The delivery timeframe for your order will be confirmed by us at order placement time. If you need a faster delivery please ask us - we will try to accommodate any reasonable request.

Deliveries
Most of our items are costed without freight as this cost can vary greatly in Australia. What we always do is identify the most cost effective and timely freight carrier. We decorate products in these cities - Sydney, Melbourne, Brisbane and Perth. If you would prefer to use your own freight account we will be happy to assist.

How to pay
We accept all the usual payment methods - EFT, Cheque and Credit Card being our preferred method. Credit card payment usually attracts a small fee which we pass on in most cases.

We look forward to helping you further
The Budget Promotion Team