Frequently asked questions
When buying any product the process is going to be easier when you team up with a supplier who knows their products and industry, and this is no different for Promotional Products, Clothing and Gifts. As Industry Veterans and 12 year members of the Australasian Promotional Products Association (APPA) we are in a better position than most to answer those questions that are forefront in your mind, such as:
- What’s included in the prices on your website?
Upon arrival at a product gallery page like this that shows many different items you will see a price that says something like ‘from $1.27 each’ under each image. That is the price of a large quantity buy, usually representing the price you would pay per item for the highest quantity of that product. Simply click on the product image you like to visit the individual product page, and once on this page you can clearly see the product cost for different supply quantities. It will show, on the right hand side under ‘standard decoration’, what the standard decoration is, usually a 1 colour, 1 area print.
99.9% of the products on the site are costed with a basic decoration.
- I want a logo decoration – do your prices include them?
Yes they do. Every single one of our items will come with at least a 1 colour, 1 position print included in the price – simply look at the ‘standard decoration’ on each product page (see above). Of course there are quite a few different types of decoration available – read about them here.
All prices include basic decoration and set up.
- 3/My logo is more than one colour, can I do multi-colour prints?
On most of our products, multi-colour prints and even full colour prints are available! If the standard decoration shown is a 1 colour print but if you need a 2 (or more) colour print simply call us on 1300 019 690 or submit a ‘FAST QUOTE’ form and we will have pricing back to you fast.
Simply call and ask us about decorations if you are unsure.
- I’m not totally sold on this product, can I get a sample?
Samples are a very common request from our clients, and we can send them out to you. We like to quote and qualify prospects before doing so though, and in some circumstances we will also have to charge for samples if you want lots or if they are expensive.
Sampling is important and we are here to help with them.
- I like to have it on paper; can I get an official quote?
Of course. There are two options for quotes: 1/ Fill out the ‘FAST QUOTE’ form on the product page you would like quoted. This will alert our system and our sales people will supply you with an email quote within 2 hours. This quote will be rock solid, and include everything that you may need. 2/ If you prefer a ‘really’ formal quote on a separate letter headed document simply call and ask us. This is not a problem and we can have this to you within 2 hours as well.
Tell us what you need – we like to say ‘yes’!
- I’m not sure how artwork works – can you help?
We are here to help, and artwork can be confusing. There are a few things you need to know about artwork. Firstly: we can answer any and all of your questions instantly, just call us on 1300 019 690. If you would like to read about artwork in your own time, you can do so here: promotional products artwork requirements.
Artwork does not need to be confusing.
- I don’t use Illustrator, and I only have a Jpeg /Bitmap / GIF file - can you use these?
In some circumstances using these images is possible. However, if your artwork is not up to scratch we will not use it as this affects the final product. What we can do is redraw your artwork into a higher resolution that will give us a high quality reproduction of your logo, resulting in a professional finish that simply isn’t possible with low-grade art. If you desire a professional redraw this option is available, however it can cost money depending on your needs – call and talk with us for advice tailored to your needs.
Your logo may be on the back of a beermat, whatever logo format you have we can use!
- If I place an order, do I receive printed samples?
Printed samples are not usually a part of the order. Making an individual sample for each order is costly and requires a print run of 1 item which is very expensive both financially and in terms of labour. In our experience most people who ask this question are not sure about spending money without knowing exactly what they are going to get. That’s completely natural! At Budget Promotion we seek to alleviate this by providing a proof for every single item that you buy from us, showing exactly the product colours and decoration outcome on the final product. These proofs are designed to reassure you that what you’re being shown is in fact what the final outcome will look like in order to move your order into production - with absolute peace of mind. If you would like a physical ‘printed production sample’ we do understand that this is sometimes required, however you will charged at cost for the production of this.
Proofs show you what you are going to get decorated – they are free!
- I want to be seen – how big can my decoration be?
Just remember: quality over quantity! The size of printing or decorating can vary massively depending on the product you choose. Our professional graphic artists draw upon their extensive industry experience to make a decoration ‘best fit’ on your chosen product. This means they will size your decoration to have maximum impact on your product. However, this does not mean printing will be as big as possible all the time though! A trained design eye will size and position the decoration differently on different products so that your logo truly compliments the product and stands out to the clients’ eye. As part of the order process you are given a proof to show exactly what size your logo will be at no cost. Of course after receiving your proof you can instruct us to change things, sometimes a fresh eye is just what is needed. Although we know our products and artwork, nobody knows your brand like you do – ultimately we will follow your instructions and nothing gets printed without your approval.
Trained graphic artists are at hand to produce the ultimate decoration outcome for you.
- I need it quick! How fast can you deliver?
Here at Budget Promotion we are proud of our reputation as industry leaders. Having innovated for years, faster production times are something we are proud to have introduced to the Promotional Industry. Wait times will vary according to which product you purchase, however as a rough guide any item that takes longer than 4 weeks will have that mentioned on the product page (these are only about 2% of our products). Most other items can be supplied within 1-3 weeks. Call for specific advice about your promotion and it’s timelines.
We will bend over backwards to accommodate any reasonable request.
- I’m unsure about freight, what are the times and costs involved?
Australia is not a small country! If you are in Broome and need something delivered in 48 hours that is going to require an extraordinary solution: say the product you need in Broome is 250 water bottles, airfreighting them is going to cost a lot! However you may need your pen order delivered in Sydney, Melbourne , Brisbane or other major centres. Not a problem at all as that will be with you in around 1-2 days and will cost not much more than $20! Freight costs depend on what product we are sending and where you’re located. However we will always charge you at cost and send your order the most efficient way possible. Of course, we can quote you exact freight costs – just ask.
Over 80% of our orders have a freight cost of less than $30+GST.
- The minimums are too high, can I get less?
Yes and no. We aim to set minimum quantities at a level that allows you to get your promo products at a reasonable cost and allows us to professionally manage your order. If we started slashing minimum order quantities (MOQ’s), the cost to us goes way up as we have set costs for every order that are incorporated into the individual price shown. So if you want to know if you can get smaller quantities the answer is usually yes, however the price will be much higher on each item. If for instance the website states a pen has a MOQ of 500 and they are $.80+GST each, then your total spend will be $400+GST. However, if you want only 250 units we still have those set costs that we have to cover such as freight, artwork, shooting film, making printing plates, print machine preparation, print machine clean down, job management time…. As a result, the cost will not drop massively from $400.
As a general rule the minimum spend on logo branded items is $350-$500+GST.
- Ok, I’m ready to order. What’s next?
Ordering is simple: you can email an order, fax it or you can use our online order form here. Our order process is made to be easy to follow and can be read about here: order process In short: when you order, we will then contact you and arrange a proof for you to sign-off if you are happy with it. The product will then go into production and be dispatched direct to you for fast delivery!
Rest assured: our order process is simple and designed to be easy for you – the customer.
- I work for a charity, can you help us out?
Here at Budget Promotion we are extremely sympathetic to the needs of charities and other not-for-profit organisations, and understand you may not have much of a budget. Just tell us what you need and we will bend over backwards to help however we are able.
Charities often receive discounts and, sometimes, further assistance for special events.
- I’ve seen this product cheaper elsewhere, can you match the price?
Sure, why not, we did after all pioneer this idea through our price beater service. However we cannot guarantee to beat any price as all promotional items are not the same.
We will not sacrifice your brand image to win a job with a low quality, low price item.
- I live overseas, can you deliver to me?
We cannot ship directly to our overseas customers due to licensing restrictions. However, we have scores of customers in the Pacific area, and provide them with our exceptional service by sending their items to their Australian freight forwarder.
We will help any overseas buyer with a purchase.
- Would it be possible to see a Sales rep?
Only in the most extreme circumstances can we send someone to see you: we are online company with Australia’s lowest pricing, and we so simply cannot deliver you low cost supplies whilst maintaining sales reps. Remember, you found us online…..!
Our focus is online efficiency and lower costs – we can get you samples to view (see #4)
- Where is Budget Promotion based?
Our HQ is in sunny Brisbane. However, and more importantly, we ship from Sydney, Melbourne and Brisbane, meaning that your supplies are usually coming to you from a local location for the majority of our clients.
We are an Australian owned and based company with clients nationwide.
- This is all very new to me and I can’t find what I need, please help!
Not a problem at all. Just call 1300 019 690 and you can access our knowledgeable staff that are here ready to help. Alternatively, just check out the search function on the upper left hand side of each of our web pages.
We will supply any promotional item that is available at the lowest costs possible.